Table of Contents
A quiet word 1
Chapter 1 "We are where we are" 3
Chapter 2 "Work is something we do, not a place we go" 11
Chapter 3 "Hard work never hurt anyone" 24
Chapter 4 "It's not a blame culture" 40
Chapter 5 "We trust our people" 55
Chapter 6 "We're an equal opportunities employer" 70
Chapter 7 "Culture eats strategy for breakfast" 85
Chapter 8 "If it ain't broke, don't fix it" 99
Chapter 9 "Teamwork makes the dream work" 112
Chapter 10 "If we can't measure it, we can't manage it" 125
Chapter 11 "People are our greatest asset" 137
Chapter 12 "We're like a big start-up" 151
Chapter 13 "This is a great place to work" 160
Chapter 14 We are where we're going 173
Petit fours 180
Endnotes 185
Biographies 196